CTS is a $550 million corporation that employs 4,000+ dedicated people. CTS designs and manufactures electronic components, actuators, and sensors to OEMs in the automotive, communications, medical, defense and aerospace, industrial, and computer markets. The company manufactures products in North America, Europe, and Asia.  Founded in 1896 as Chicago Telephone Supply, CTS is headquartered in Lisle, IL.

Job/Position Summary

The Director, Global Quality is responsible for establishing and leading quality improvement efforts throughout the SBU.  Responsible for the ongoing support of the SBU’s Operational Excellence initiative, which works to propel CTS products’ organizations to develop, implement and maintain “World Class” operating systems.  Supports the Vice President of Operations in the establishment and attainment of functional and SBU goals and objectives, ensuring the fulfillment of the mission and vision of CTS products.

Major Areas of Responsibility

• Establishes strategic direction as part of the Business Plan, planned scrap reduction activities, and other activities aimed at reducing cost, improving product quality, and increasing levels of customer satisfaction. These quality improvement strategies apply to production as well as to the quality management system (QMS). 
• Provide leadership and support for sites for Quality Audits from certification bodies and customers.
• Provide leadership on quality improvement activities in the SBU by following up on the execution of quality improvement activities, providing required technical, professional, and training resources, advising divisions on quality issues, and reinforcing the core values of variation reduction, root cause analysis, prevention of occurrence, and initial process capability.
• Supports the activities of the SBU’s Operational Excellence Program to ensure systems are in place and SBU organizations are progressing toward “World Class” status.  Staff sponsor in the aspects of Operational Excellence, which includes Planning and Control Systems, Total Quality and Continuous Improvement, and People/Team Processes.
• Work with Product Design Engineering to improve the robustness and manufacturability of new products utilizing Design for Manufacture and Assembly techniques.
• Lead a globally diverse and dispersed team to standardize global quality system across all SBU Sites.
• Manage all high level customer and supplier interactions from escalations related to quality concerns and topics.
• Develops, delivers, maintains, and adjusts global quality metrics for all SBU locations with follow up cadences and actions on a reoccurring basis.
• Will have up to 12 direct reports globally consisting of quality managers from each factory.

Required Knowledge, Skills, and Abilities

• Must be able to assemble factual information and deliver judgements, which are in the collective best interest of the SBU and/or Corporation. Must be able to reach decisions quickly.
• Self-motivated and results orientated, proactive with outstanding planning and follow up skills.
• Capable of managing and prioritizing multiple projects/tasks.
• High level of initiative is mandatory.  Must be able to proactively establish goals and processes and motivate employees to perform. Must be able to recognize issues and implement corrective actions before the issues become a threat to the business.
• Must be able to establish rigor and best practices for Global Quality Organization.
• Ability to lead, coach, develop, and design a global organization across Americas, Europe, and Asia.
• Able to communicate and write effectively resulting in a clear understanding of the issues.
• Ability to lead effective communication internally as well as with CTS customers and suppliers.
• Ability and willingness to travel when needed.
• Fluent in English.
• Ability to maintain accuracy and attention to detail.                        
• Must have complete understanding and experience with integrated manufacturing software systems, and tools.
• Must have direct customer and supplier engagement experience as it relates to quality management.
• Six Sigma/DMAIC problem solving and experience and knowledge.
• Travel up to 25-50% at times as needed to support quality organization both domestically and internationally to CTS business, and customer engagements.

Required Education and Experience

• Technical/Engineering BS or BA Degree.
• MBA desirable.
• 10+ Years in Automotive, Aerospace, or Medical Device Manufacturing experience is required.
• 10+ years of experience required in one or more of the following ISO9001, ISO13485, AS9100, environments and experience implementing one or more standards in an organization.
• Experience with mechatronic modules is strongly preferred.
• 10+ years of Quality Management required with experience in a high-mix manufacturing environment as desirable.
• Multi-site experience required, and multinational/global experience required.

United States EEO Statement

CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.

We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.

ADA accommodation statement: If you require reasonable accommodation in the application process, call Human Resources at 630.577.8811. All other applications must be submitted online.

United States Additional Considerations

It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment. 

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.

Global Privacy Policy

Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/