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Title:  Customer Service Representative

Description: 

 

Opportunity Snapshot

Top reasons to consider aligning your career with CTS Corporation.

Take Ownership of a New Customer Service & Sales Support Role with Ample Opportunities to Learn & Grow Your Career 

Prime opportunity for a systems savvy CSR, whether you have a few years of experience or you're a new college graduate with the drive to learn.

If you combine self-motivation with solid systems knowledge (CRM and ERP), and a strong service orientation, the role of Customer Service Representative offers you some strong advantages. You will:

  • Make an impact as the first U.S.-based Customer Service Representative supporting our Frequency Control Product line which helps power next-gen 5G communication systems.
  • Work with key clients (e.g., government, military, aerospace, infrastructure, etc.) and internal stakeholders including the team in Asia, and Inside and Outside Sales team members.
  • Enjoy strong training from the Inside Sales Manager, Sales and the Asia team. You bring the drive to learn and the motivation to own your assignment and we'll ensure you have the tools and training needed to work and excel in your role.
  • Earn a competitive salary and comprehensive benefits along with professional development and advancement opportunities.
  • Join a respected and rapidly growing, global organization with a strong and stable financial profile. Even during the pandemic, CTS continued to grow.
  • Enjoy an open, fun and upbeat culture. Our leaders, including your supervisor, are accessible and promote broad communication at all levels, we enjoy fun activities and a small company environment alongside the benefits of a large corporation.

You will train in the office and then work a hybrid, day-shift schedule with a mix of in-office and remote work. Currently, the team is primarily working remotely but we expect to be in the office more often in the near future.

 

The Requirements

Find out what it takes to work and thrive in this role.

To meet the basic qualification for this role, you will have U.S. citizenship or permanent residence for ITAR compliance/security clearance. In addition, to be a good fit for the Customer Service Representative position, you will have:

  • A bachelor’s degree preferred, ideally in Business Administration or similar
  • 1-3 years of customer service, admin or similar experience. We will also consider new college grads with an internship and/or strong systems knowledge
  • Intermediate computer skills including Microsoft Office Suite programs (Word, Excel, PowerPoint) required; CRM software experience, preferably Salesforce, and/or ERP experience, ideally SAP, highly preferred 
  • Excellent interpersonal and written and verbal communication skills; the ability to work with customers and global employees at all levels

The Role

Find out about the primary responsibilities for this role.

Reporting to the Inside Sales Manager, North America, as Customer Service Representative, you will serve as the communication link between CTS Frequency and selected customers / accounts. You will be responsible for all aspects of customer service for your assigned accounts from quote to order closure and including communication, tracking and data entry, problem resolution, and first stage escalation. In performing your role, you’ll work closely with the internal team including Customer Service and the plant in Asia, Key Account and Inside Sales Representatives and your supervisor.

Why Join Us

More great reasons to join our team.

Excellent Compensation
In addition to a competitive salary, we offer a slate of benefits including medical, dental, vision and other insurances; a 401(k) plan; flexible spending accounts; and more. You'll also enjoy a standard Monday - Friday day-shift schedule with a hybrid work requirement and a degree of flexibility should you need to attend an appointment.

Opportunities to Shine
We're transferring a lot of the work currently done in Asia back to the U.S., though you'll continue to work with team members at the plant there. As the first U.S.-based CSR on the team, you'll enjoy visibility and ample opportunities to demonstrate your talent and potential. As the team grows, you'll be in a prime spot to grow along with it. 

Professional Development
CTS has a talent review process by which we help people develop and move along in their careers. We offer plenty of skill development programs. Though this role could keep you satisfied for a long time, once you have proven yourself, you might set your sights on other roles and/or career paths within the company customer service to sales or operations. 

Great Environment
You will join a team that includes dedicated, smart, talented and collaborative professionals. The team is fairly lean and the pace can be fast, but we believe in strong communication and are all dedicated to meeting our goals and objectives. 

Growth Oriented
Company-wide, there is a tremendous effort being spent to drive growth. That means adding key resources and providing room for strong performers to make a name for themselves. 

More Insight

More about your qualifications
In addition to the qualifications described under The Requirements tab, you'll need the following core competencies and characteristics:

  • Strong administration, organization, and problem-solving skills with keen attention to detail
  • Excellent technical reading and comprehension abilities
  • Basic understanding of sales principles and customer service practices
  • Experience working with government contracts is highly preferred

More about the role
In addition to the responsibilities under The Role, as part of your specific activities, in the following areas, you will:

  • Customer Service
    • Responsible for processing Request for Quotes (RFQs), and doing order entry, maintenance, and changes in ERP-system 
    • Communicate with customers, primarily (approximately 90%) via email 
    • Issue P.O. acknowledgments / order confirmations to customers (ITAR compliance required to work in government portals)
    • Coordinate problem resolution including the issuance of claims (RMAs)
  • Inside Sales Support
    • Quote management, including the suggestion of alternate products as demands require, and order closure
    • Support telemarketing sales and account profiling and management
    • Support booking and revenue forecasting across Frequency product lines
  • Account Management
    • Prepare sales reports utilizing Excel tools including pivot tables and advanced formulas
    • Join customer-specific meetings as assigned
    • Perform order processing in Salesforce (CRM) for the Frequency products Sales team

More about your success
Those who thrive in our organization are friendly and approachable team players who are also self-driven to deliver their best work daily and inspire the best work from others. They are skilled and curious, natural thinkers who are compelled to increase their knowledge and continually add value through their contributions. 

In addition, to be an outstanding Customer Service Representative, you will:

  • Bring strong systems and technical acumen to perform your role and understand products
  • Effectively manage your responsibilities without a lot of oversight
  • Dedicate yourself to learning and retaining systems, product and customer information
  • Bring a strong detail orientation, such as moving through multiple screens and providing full details for every order
  • Act as a solutions-oriented problem solver; combine creativity and analytical thinking skills to discover solutions
  • Build strong relationships with team members and deliver outstanding service internally and externally

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

 

United States EEO Statement 
 
CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.
 
We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable.
Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.
 
United States Additional Considerations 
It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment.  

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all. 
 
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Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/

Location: 

Elkhart, IN, US, 46514

Job Type:  Full-Time


Nearest Major Market: Elkhart
Nearest Secondary Market: South Bend

Job Segment: Customer Service Representative, Medical, Outside Sales, ERP, Customer Service, Healthcare, Sales, Technology