Title:  Inside Sales Representative

About Us:

We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS).

Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy. 

Position Summary

Under the direction of Materials Management, develop and maintain customer relationships, complete requests for quotations, process orders, perform contract reviews, and provide customer service support from cradle to grave (receipt of award through shipment, payment and warranty).  Responsible for all aspects of inside sales and customer service for the assigned accounts.

Key Responsibilities

• Responsible for implementing, monitoring and evaluation of the Sales Management/Product Realization process of the CTS AM Quality Management System in accordance with ISO 9001 2015.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building relationships, providing technical information and explanations, and preparing quotations in Salesforce.
• Collaborates with appropriate team members to determine necessary strategic sales approaches.
• Actively participates in the planning and execution of company sales activities.
• Create/maintain manufacturing “Month Plan” to ensure customer’s requirements are clearly communicated to the manufacturing/engineering team.
• Coordinates resolutions of problems including processing customer complaints and issuance of returns order or credit/debit memos.
• Order entry and maintenance in CTS business system. Issues purchase order acknowledgment to customers after receipt of order.
• Manage customer inventory levels and portals as appropriate. Forecast and release orders and shipments based on customer needs.
• Review all incoming customer Purchase Orders for critical commercial and technical information.
• Schedule and facilitate meetings/visits with customers and technical staff.
• Review and maintain pricing file for customer’s model/part numbers in business system.
• Maintain and update Customer Material Information record (CMIR) in the CTS Business System.
• Back-up warehouse coordinator duties including shipping, receiving and warehouse inventory control.
• Prepare and submit financial month end reports.
• Accurately create Engineer Change Notice (ECN) & Process Change Profile (PCM) for customer driven changes.
• Complete checks sheet for new parts to communicate technical specifications to engineering/production teams.
• Other related customer service and plant related responsibilities as assigned.

Required Knowledge, Skills, and Abilities

• Ability to work independently or team environment.
• Ability to make independent decisions when needed.
• Sense of urgency and ability to meet tight deadlines with minimal supervision.
• Demonstrate ability to manage own workload.
• Effective written and verbal communication skills.
• Knowledge of SAP or equivalent business systems preferred.
• Good communication and problem-solving skills with high degree of accuracy.
• Ability to work with customers and global employees at all levels.

Required Qualifications

• Associated degree required.
• 1-3 years Inside Sales experience or internal business unit experience.
• Proficient in Microsoft office tools including Word, Excel, and Power point.

Physical/Working Conditions

• Ability to lift material and equipment weighing (up to 25Ibs) throughout the shift.
• Usage of Personal Protective Equipment (PPE) where required.
• Extended periods of sitting combined with periods of walking.
• Exposure to moderate noise levels and use of chemicals.

Join Us

At CTS, one of the ways we recognize the value of our employees is through our comprehensive benefits program.  Highlights of our benefits program for full-time employees include:

• Health Benefits
• 401K
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Paid Parental Leave
• Pet Insurance
• Tuition Reimbursement

The expected annual salary range for this position is $58-70K.

Please note the salary information shown above is a general guideline only. CTS considers a variety of factors when setting base salary rates including, without limitation, a candidate’s skills, experience, and qualifications, as well as market and business considerations.

Ready to shape the future? Apply now to join a world leader in sensing and connectivity.

United States EEO Statement

CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.

We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.

ADA accommodation statement: If you require reasonable accommodation in the application process, call Human Resources at 630.577.8811. All other applications must be submitted online.

United States Additional Considerations

It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment. 

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.

Global Privacy Policy

Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/