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Title:  Inside Sales and Customer Service Manager

Description: 

Opportunity Snapshot

Top reasons to consider aligning your career with CTS Corporation.

Take Ownership of a Key Role Where You Will Serve as the Voice of the Customer While Also Developing a Team and Driving Results 

 

Prime opportunity for a motivated, customer-centric leader / inside sales professional to make his/her mark in diverse areas from account retention and service to territory management and employee development.

If you combine proven sales and influencing skills with a strong service orientation and a goal-driven mindset, the role of Inside Sales and Customer Service Manager offers you some compelling opportunities. You will:

  • Enjoy a two-tier assignment: 
    • ​You'll spend the majority of your time (70-80%) supporting a strong assigned territory and customer base as part of a territory team including outside sales, inside sales, engineering, and customer service
    • Spend the rest of your time managing a team of three inside sales reps who work on other territory teams
  • Be part of a strong, tight-knit team with many tenured employeesWe have team members who have been here for 10, 20, even 30 years! When people join us, they tend to stay.
  • Advance your sales and leadership skills while showcasing your potential to take on new responsibilities or advance in Boise or at other CTS locations. In fact, this role is open because the incumbent took on a new opportunity with another CTS business unit.
  • Join a respected and rapidly growing, global organization with a strong and stable financial profile. Even during the pandemic, CTS continued to grow.
  • Enjoy an open, fun and upbeat culture. Our leaders, including your supervisor, are accessible and promote broad communication at all levels, we enjoy fun activities, some of which you'll plan, and a small company environment alongside the benefits of a large corporation.

We touch millions of lives globally every day. CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for original equipment manufacturers (OEMs). We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across many industries. We are at the forefront of innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy.

 

The Requirements

Find out what it takes to work and thrive in this role.

To meet the basic qualification for this role, you will have U.S. citizenship or permanent residence for ITAR compliance/security clearance. In addition, to be a good fit for the Inside Sales and Customer Service Manager position, you will have:
  • A bachelor’s degree required, ideally in Engineering or Business
  • 5+ years of sales experience or experience in a similar externally facing role at a major OEM or tier one supplier
  • 2+ years of management experience
  • Solid computer skills including CRM software experience, preferably Salesforce; SAP experience is an advantage
  • Strong sales skills with the ability to create tangible interest with customers for new ideas and products
  • Must have the ability to lead internal and external teams through influence
  • Excellent written and verbal communication and presentation skills
  • Ability to travel domestically approximately 10% (typically, one week per quarter)

 

The Role

Reporting to the Director of Business Development, you will lead Inside Sales and Customer Service team members in proactively maintaining sales programs within their assigned territories by keeping customers informed about available prices and new products. In addition to managing the team, you will work an assigned territory alongside cross-functional team members including outside sales, engineering (technical expert) and customer service, and serve as the voice of the customer to ensure customer satisfaction and long-term retention. 

As Inside Sales and Customer Support Manager, you will help develop and improve revenue generation through the creation of sales leads, the initiation of prospect calls, and the establishment of relationships and business rapport with existing and potential customers. You will own and be accountable for your territory and meet established targets for retaining and growing profitable revenue from existing and new customers. You’ll spend approximately 80% of your time working with existing customers and 20% on new accounting generation. Salesforce will serve as the primary sales tool for you and the team.
 

 

Why Join Us

 

Excellent Compensation
In addition to competitive compensation and bonus potential, we offer a slate of benefits including medical, dental, vision and other insurances; a 401(k) plan; flexible spending accounts; and more. You'll also enjoy a degree of flexibility in your schedule when needed to attend appointments and other obligations.

Training and Support
Through our seasoned team, we'll provide the initial and ongoing training you need to succeed. In turn, you'll jump in and work to learn our business, processes and products quickly. Once you know your role, you'll have the autonomy to own it along with support when you need it.

Professional Development
CTS has a talent review process by which we help people develop and move along in their careers. We offer plenty of skill development programs. Though this role could keep you satisfied for a long time, once you have proven yourself, you might set your sights on other roles and/or career paths within the company.

Great Environment
You will join a team that includes dedicated, smart, talented and collaborative professionals. The team is fairly lean and the pace can be fast at times, but we believe in strong communication and are all dedicated to meeting our goals and objectives. 

Growth Oriented
Company-wide, there is a tremendous effort being spent to drive growth. That means adding key resources and providing room for strong performers to make a name for themselves. 

 

More Insight

More about the requirements


In addition to the qualifications described under The Requirements tab, you'll need the following core competencies and characteristics:

  • Strong written and verbal communication skills are required, with ability to negotiate with various levels within the customer to translate and deliver CTS' message
  • Technical skills, ideally in electronic components a plus
  • Ability to gain deep product development understanding and intimate knowledge of customer requirements
  • Demonstrated ability to understand customer standards, specs and requirements as they pertain to offered products, capabilities and systems reporting metrics
  • Proven ability to effectively present information, including complex technical content, and be responsive to customer requests
  • Ability to deliver customer requirements and methodologies back to internal organization and ensure alignment
  • Possesses the ability to work and collaborate with teams virtually

 

More about the role


In addition to the responsibilities under The Role, as part of your specific activities you will:

  • Grow and maintain business within and between customer SBU's/locations within assigned customers. 
  • Develop long-term relationships within assigned customers, connecting the customer's key business players with CTS stakeholders.
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.
  • Develop a trusted advisor relationship with key accounts
  • Establish and maintain strong, long-term relationships with existing/new customers in the designated market area to retain and grow profitable revenue from the existing/new customers. 
  • Contribute to and participate in strategic planning as requested.
  • Monitor customer projects with all involved functional areas to assure approval and success for the projects. Support and lead resolution of challenges where required.
  • Lead and coordinate regional voice of the customer research to understand evolving customer needs that provide vital input into new product and market development initiatives.
  • Serve as liaison between the customer's engineering group and CTS with respect to design and application issues.
  • Coach the local team. Identify required team skills and competencies and ensure proper team development support.
  • Ensure revenue forecasts remain up to date and are communicated appropriately.

 

More about your success


Those who thrive in our organization are friendly and approachable team players who are also self-driven to deliver their best work daily and inspire the best work from others. They are skilled and curious, natural thinkers who are compelled to increase their knowledge and continually add value through their contributions. Our leaders are strong motivators who promote our strong culture, communicate effectively and coach and develop individuals and teams to succeed while also maintaining high expectations of themselves. 

In addition, to be an outstanding Inside Sales and Customer Service Manager, you will:

  • Bring strong business and technical acumen to understand various business propositions
  • Meet and exceed goals
  • Serve as the liaison between the customer and Engineering or Production, filtering information appropriately
  • Build effective relationships with diverse stakeholders (levels, titles, styles, fuctions etc.)
  • Be action oriented and results driven.
  • Influence and motivate others to bring out their best and help them reach their potential
  • Communicate goals, measure accomplishments and hold people accountable; provide useful feedback
  • Leverage strategic agility, creativity and vision; bring fresh ideas and insights
  • Effectively develop a consensus 

 

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

CTS Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at aturner@engage2excel.com.

United States EEO Statement 
 
CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.
 
We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable.
Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.
 
United States Additional Considerations 
It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment.  

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all. 
 
Global Privacy Policy
Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/

Location: 

Boise, ID, US, 83709

Job Type:  Full-Time


Nearest Major Market: Boise
Nearest Secondary Market: Meridian

Job Segment: Service Manager, Sales Management, Medical, Customer Service, Sales, Healthcare