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Title:  Quality Assurance Manager


CTS is a $550 million corporation that employs 4,000+ dedicated people. CTS designs and manufactures electronic components, actuators, and sensors to OEMs in the automotive, communications, medical, defense and aerospace, industrial, and computer markets. The company manufactures products in North America, Europe, and Asia.  Founded in 1896 as Chicago Telephone Supply, CTS is headquartered in Lisle, IL.



Job/Position Summary

As the Quality Assurance Manager, you will be instrumental in upholding and advancing our organizational standards. Your role involves overseeing a broad spectrum of activities, including establishing and communicating quality standards, developing, and administering a comprehensive quality management system, and actively participating in continuous improvement initiatives. You will manage programs and activities within the quality assurance functions of the organization, collaborating with team members to enhance customer satisfaction and reduce the cost of quality through waste reduction. Additionally, you will plan and implement continuous improvement activities in coordination with other team members.


Major Areas of Responsibility

Quality Standards Establishment:

  • Develop and communicate quality standards to all relevant personnel.
  • Administer policies and programs to ensure that organizational products and processes consistently meet established quality benchmarks.
  • Oversee activities ranging from defining visual standards to managing Material Review Boards (MRBs).

Quality Management System:

  • Participate in the development, implementation, and administration of the organizational quality management system.
  • Monitor progress against strategic quality-related goals to drive continuous improvement.

Team Management:

  • Lead and supervise the quality team providing guidance, training, and support to ensure quality objectives are met.
  • Evaluate the quality of raw materials, components, in-progress goods, and processes.

Continuous Improvement:

  • Lead and participate in proactive continuous improvement activities, such as Value Stream Mapping, cost reduction through VA/VE, waste elimination, and quality improvement initiatives.
  • Solicit internal and external feedback for process and product enhancement.
  • Implement and measure the impact of corrective actions.
  • Identify opportunities for process improvement and implement strategies to enhance quality, efficiency, and effectiveness.

Problem Solving:

  • Lead and participate in problem-solving activities to address deficiencies in production performance.
  • Address customer, internal, and supplier quality issues through both short and long-term, formal, and informal initiatives.

Quality Support and Guidance:

  • Provide support and guidance on quality-related matters to manufacturing personnel.

Customer and Supplier Engagement:

  • Communicate with customers and suppliers regarding quality concerns, system improvements, and continuous improvement projects.
  • Represent the company in negotiations on quality standards, establish mutual action plans, and make presentations.

Documentation Management:

  • Create and maintain documentation as required by ISO9001 and internal company needs.
  • Prepare PPAPs, and create/revise Control Plans, Flow Charts, gage studies, SPC charts, and other assigned documentation.


  • Gather data and prepare comprehensive reports for management on quality metrics and other company quality activities/issues.


Required Knowledge, Skills, and Abilities

  • Ability to work as part of a team.
  • Management skills.
  • Problem/situation analysis.
  • Oral and written communication skills.
  • Ability to build collaborative relationships.
  • Analytical thinking skills.
  • Assimilates instructions and information in procedures in order to achieve independent decisions.
  • Sufficient computer knowledge to develop, improve methods for tracking and retrieving information.
  • Excellent customer service skills.
  • Comprehensive knowledge of the field's concepts and principles.
  • Performs complex tasks typically following established processes.
  • Leads and directs the work of other employees and has full authority for personnel decisions.
  • Has impact on departmental budgeting, strategic planning, and procedural change.


Required Education and Experience

  • Bachelor's degree
  • At least 6 years of relevant experience.



United States EEO Statement

CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.


We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.


ADA accommodation statement: If you require reasonable accommodation in the application process, call Human Resources at 630.577.8811. All other applications must be submitted online.


United States Additional Considerations

It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment. 


Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.


No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.


Global Privacy Policy

Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/



Albuquerque, NM, US, 87113

Job Type:  Full-Time

Nearest Major Market: Albuquerque

Job Segment: Quality Assurance, QA, Quality Manager, Strategic Planning, Quality, Technology, Strategy